Reviews for Estates at Crossroads

Posted On: 8/27/2019

Google My Business Review

The staff are kind and great, and my experience living here was on the whole good. I took off two stars for the following reasons: Apartment price is so high, but the gate never works or is wide open. I didn't realize why my apartment rent was a bit cheaper relative to other units until I moved in. The AC fans outside the room were SO loud that I had to wear ear plugs to sleep, and that was a pain. Also, the apartment was prone to mold and mildew even though I kept cleaning and wiping. Right now I am in another apartment, and I have no issues with mold or mildew. If I didn't use the dishwasher, it would fill up with sewage water and would stink up the dishwasher. I was told to keep running the dishwasher, but why would I run the dishwasher and waste electricity and water? Also, why would I let sewage water be cycled through my dishes? The idea was preposterous, and I opted to not use the dishwasher and disconnect it from the sink. Otherwise, maintenance was usually taken care of in a timely manner except in the last two months before I moved out. My ceiling kept dripping water, and I sent multiple videos to the leasing office and the maintenance. They repainted over the mold and said that they fixed the issue, but it kept dripping water from the ceiling. When I kept reporting the leak, no one contacted from the leasing office, and the issue that I reported in the work order kept being "resolved" without actually being resolved. Finally, I talked to Sunny, who was kind and responsive and apologetic that no one had reached out to me about how this issue will be taken care of. I was told that they would come fix the ceiling. No one fixed it, and I lived with a leaky ceiling and a bucket in the middle of my room for two months before I moved out. For the high price that I paid for rent, I think that the apartment should have compensated me for my inconvenience or at least reached out to me to apologize that they were just going to wait it out. The negligence of the maintenance even after multiple submissions of leaky ceiling really left a bad taste about the management of this apartment. Think twice about renting an apartment that seems to be cheaper than other units. It's not worth the hassle.
By: EB H     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your review. We are happy to hear you had a good experience overall with our community. However, we are saddened to hear that you had these issues towards the end of your lease. We pride ourselves on providing excellent customer service, responding quickly and efficiently, and keeping our residents satisfied. We apologize that we did not meet those expectations for you and hope to be able to change your mind in the future. We wish you the best in your new home!

Posted On: 8/21/2019

Apartment Ratings Review

I love this community because it 's quiet well kept staff is good but Not being able to use a treadmill or one Elliptical working . It is always broken , when it gets fixed it is a temporary fix always
By: anonymous     Verified Resident
Source: Excel Read Property Manager's Response

We are happy to hear you enjoy living here! We appreciate everyone's patience while we come to a solution for the fitness center. All of the equipment is working minus the two treadmills we are having issues with. Two new treadmills have been ordered, we are just waiting on them to be delivered and setup. Thank you again for your patience and feel free to always reach out to the leasing office with any questions or concerns.

Posted On: 8/16/2019

Google My Business Review

Quiet and clean neighborhood. Really enjoyed living there.
By: Edet Unanaowo     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your great review! We are happy to hear you had a great experience!

Posted On: 7/9/2019

Google My Business Review

Best place to live in the Duluth area, very close to everything. The Apartments Review are spectacular you can tell that the community is well taken care of and gives you the feeling of home and security. I'd recommend this community to anyone moving to Duluth, ask for Betty Herrera she is great at what she does, easy to work with and proficient. Stayed in constant communication with me making the move-in process pleasant
By: Tyler Spinner     Verified Resident
Source: Excel Read Property Manager's Response

Thank you, Tyler! We agree, Betty is great and we are so happy that you have had a great experience so far!

Posted On: 6/13/2019

Future Resident

I visited The Estates At Crossroads because I am in the market for a new apt and a friend referred to the complex. I was going to apply for another apt elsewhere then changed my mind after visiting the complex and had my tour with Cindy. Even though the apts are smaller the one I wanted, they are much nicer and the community is real nice. I am hoping that I get approved for the apt.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

We love hearing this and so happy you had a great experience! Thank you for your review and we look forward to having you here!

Posted On: 6/3/2019

Google My Business Review

I lived in a one bedroom apartment at the Estates at Crossroads for 2 years (summer 2016- summer 2018). My rent in 2 years only increased maybe 75 dollars. The only reason I decided to move is because I wanted more space and the 2 bedroom rate was more than I could afford at the time. Here are some positives and negatives about the complex based on my 2 year experience. Positives: -Well maintained grounds -Friendly office staff (They get to know you by face/name.) -quiet neighborhood -nice and clean amenities -close to every store and restaurant you can imagine -gates work at least 90 percent of the time -little to no pests (I always spray my own pest control. I use Ortho home defense. It works really well.) -courtesy officer visible at night -quick maintenance -great staff to resident communication -valet trash gets picked up (just follow the trash pick up rules) Negatives: -There was a short span of time where car break-ins occurred. The staff did notify residents whenever incidents did occur so that we would be alerted. The strand of car break ins happened for maybe 1 week during the 2 years I lived there so it wasn't a habitual issue. -The inside of the apartment could use some touch ups. For example, the paint/paper easily peeled off of the cabinets, desk drawer, etc. (They do have more upgraded Apartments Review but mine was not one.) -Mold frequently grew on my shower walls. Supposedly it's just from the shower being wet. I definitely grew up taking showers and have never seen mold grow in a shower before then. Overall I love this complex. I would definitely move here again because the positives definitely outweigh the negatives. When an issue does occur, they will help to fix it if they can. I wish I could have stayed but the prices at the time were way too high for me.
By: Educated& Motivated     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your positive feedback and kind words! We are pleased to hear you were happy during your time at Estates at Crossroads!

Posted On: 5/24/2019

Google My Business Review

My husband and I love living in our apartment. Every morning and evening you can see neighbors walking their dogs along the sidewalk and through the wooded path. It is a safe and quiet community. We like playing tennis and it has always been open and available when we choose to play. The leasing staff is amazing and maintenance is always quick. Sunny is one of the reasons we wanted to live here. She is kind, caring, and someone we felt we could trust from the moment we met her during our first visit to tour the property. It has been 9 months so far and we recommend this place to our family and friends!
By: Leah Gillis     Verified Resident
Source: Excel Read Property Manager's Response

We are so pleased to hear how happy you and your husband are living here! Thank you for such positive feedback!

Posted On: 4/24/2019

Google My Business Review

Sunny and the entire team are absolutely wonderful. Made the move in process super easy.the complex is also extremely quiet and maintenance was out the very next day after I put in a work order. Sunny will answer any questions you have and help you with process of moving and make it easy for everyone.
By: Jesse Palmer     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your kind words! We are so excited to hear this and are very happy to have you here at Estates!

Posted On: 4/10/2019

Google My Business Review

(Translated by Google) I have lived here for 2 years now, the community is clean, safe. Good customer service, from the office staff to maintenance. Good ubication. I recommend it. (Original) He vivido aquí por ya 2 años, la comunidad es limpia, segura. Buen servicio al cliente, desde el personal de oficina al mantenimiento. Buena ubicación. Se los recomiendo.
By: Leonardo De abreu     Verified Resident
Source: Excel Read Property Manager's Response

(Translated by Google) Thanks for your positive review! We hope you are happy here in the coming years! (Original) ¡Gracias por tu revisión positiva! ¡Esperamos que sean felices aquí en los próximos años!

Posted On: 11/26/2018

love this place

we moved in September 2015 for the school zone, and love the floorplan, nice and quiet ,clean and safe. convenience to access to highway and shopping area. the maintenance is neat and staffs are friend and nice and helpful.
By: Happy     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 1/28/2018

been there for one year

been there for one year. very clean and pleasant. friendly staff. little bit pricey but worth that.
By: Mohammadreza Banifatemeh     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 12/28/2017

Good location

Convenience Location All staff are friendly
By: Youjeong Jo     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 12/28/2017

Very good place, very happy!!

Very good place, very happy!!
By: Haiyan Qu     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 12/3/2017

I love my apartment except for the windows

I love my apartment home, design and location in the community. The staff is friendly and helpful. But I pay over 1400 per month for my beautiful bright apartment but can't see out of the windows in my dining room or either bedroom and I mentioned it before moving in. I have a lovely view that has been obstructed by grayed out windows riddled with condensation stains and active leaking. I was informed that all windows in the community that have this problem are going to be replaced starting December 2017 I haven't received an update yet on when that is actually going to begin. I believe the quality of the fixtures, layout and design are great, but the windows building materials are terrible, and being able to see clearly out of my windows is very important. Thank you for your time.
By: Victoria Bateman     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 11/30/2017

Love place

I love living at Estates at Crossroads All staff are so nice and maintenance requests are resolved so quickly. Overall nice apartment
By: Seul Ki Kang     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 11/14/2017

I love this beautiful property

The first impression made me fall in love. I love all the mature trees and flowers plants here, especially the well-maintained grounds. The entire staff is professional, friendly, and always willing to listen, and that includes maintenance and the ground keeper s . Oscar and Dennis are great they were assigned to my apt . There are a lot of parking spots, also sidewalks for you to safely take a stroll or jog. I love the huge windows, the apartment space layout design storage, in-unit washer dryer, and the walk-in-closet. I love this property
By: Ellonde Smith     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 11/6/2017

Very happy with crossroad management team

I am impressed by the management of the apartment. 1 The management team does a very good job, and stuff themselves live in the same apartment, so they know what's going on. 2 The clean stuff is amazing, he always show up and clean everything.
By: Haiyan Qu     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 9/21/2017

Nice Living quarters

The Apartment room space give your more of a home feel, to where it is not so cramped like other places. Anytime I had an issue they property management team was able to work with me. Overall I was happy with my stay with the Estates. Only downside it the rent amount.
By: Carlton Parkinson     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 9/1/2017

The Estates At Crossroads Hasn't Failed Me Yet

It's quiet. The staff at the leasing office are professional, hands on and friendly. When it comes to ensuring that my needs are met and that my experience is that of a comfortable home environment my questions get answered and things get down in a timely fashion. Leticia who works in the leasing office has been nothing short of amazing even prior to my move in date in April 2017.
By: Shannon Hodges     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 8/31/2017

I recently toured at Estates At Crossroads Duluth

I recently toured at Estates At Crossroads Duluth. The entire Staff was extremely nice and answered all of my questions. The community was very well kept, pools looked nice, and I love the location. First impressions are everything. I will definitely be applying to live here.
By: Verkisha C.     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 8/31/2017

It is AWESOME Place!!! It is a nice place

It is AWESOME Place!!! It is a nice place. There is Sunny Kang who helps Korean people. She is so nice and kind.... she is so professional agency. I love Estate apt!!!!
By: Jumi Y.     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 5/20/2017

We like it

Quality of life is good. Something seems to be wrong with the pool, though.
By: James Coleman     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 5/18/2017

Nice place to live

I enjoy living at the Estates at Crossroads. Nice spacious apartments. Clean. No pests. My only complaint would be that the sidewalks in front of the apartments need to be pressure washed regularly because the valet trash service leaves stains on the sidewalk.
By: Regan Goodman     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 5/14/2017

Great, Safe Apartment

I feel very safe in this complex. Maintenance always responds when I need them. At night its difficult to find a parking space near my apartment, but I can always use a little walk.
By: Cathy Howell     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 4/28/2017

Before I get into review

Before I get into review... @ Katriana... Do you care to update since your move? Hope all is still well. I am considering this community. Now review: I am not a resident so I dont want to deceive anyone, however, the grounds look great, exterior of buildings was good too. Agent was very nice as well as other staff who spoke to us during visit. She was informative and took us to view a couple floor plans. Inside is nice quality even better looking and competitive with nearby community. Rooms and closet more spacious than most. Fine details and finishes. I am concerned about comments that youre not treated same if not Asian. Did notice alot of staff and residents of this ethmicity. Also no washer dryer which is offered next door as well as nearby apt communities. But besides that seems great!!!
By: A Mack     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 3/28/2017

I just moved from New York this apartment is so great

I just moved from New York this apartment is so great. location,nice neighbor.especially office staffs were so nice and very helpful. However, my job location was assigned in Marietta. but definitely, i will come back
By: Sunghee Son     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 3/28/2017

Absolutely wonderful place to live

Absolutely wonderful place to live.
By: Jun Chang     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 3/28/2017

Beautiful property, staff is amazing!

Beautiful property, staff is amazing!
By: Jamie Casarrubias     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 3/28/2017

I have been at The Estates for about 5 months now

I have been at The Estates for about 5 months now and it has been great. The office staff is friendly and helpful when you have questions. They are doing upgrades which is nice since everything looks new again. I definitely recommend living here.
By: Rameen Pazira     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 3/28/2017

I m a new tenant and so far I LOVE my experience!

I m a new tenant and so far I LOVE my experience! Everyone at the front office is very friendly and helpful. They ALWAYS answer their phones and are courteous. The complex is very quiet and is kept clean and they answer maintenance requests very quickly! My actual apartment is so nice and I do not have to worry about any pests or aggravating neighbors.
By: Katriana LaTara     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 3/2/2017

Well maintained property. Could use some work on the inside

Very convenient location .
By: David Siwek     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 2/28/2017

We ve lived here for about a year

We ve lived here for about a year. I can say that this is the first place I live where I have never seen a single roach or any insect in that case. Maintenance fixes issues fast and the guys are nice. I miss the very nice pool and grilling area! I recommend Cindy at the office. She s always in a good mood and willing to help. On the other hand Sunny, cross your fingers that you catch her on a good day. Or hopefully you re Asian. She showed us the apartment when we decided to move here and was very nice. After moving in, every encounter with her is unpleasing. She s always so serious and doesn t give you the feeling that she likes to help residents.
By: Maria Lopez     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 2/28/2017

Clean and Safe apartment!! Great staff especially sunny!

Clean and Safe apartment!! Great staff especially sunny!
By: Joon Huh     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 2/28/2017

TLDR The apartment complex is nice, staff is friendly

TLDR The apartment complex is nice, staff is friendly / helpful. Great response time from maintenance, and pest control. I d definitely recommend. PROS: Great apartment complex with great staff. They ve gone above and beyond to help me out on several occasions. They re extremely understanding. I only encountered bugs one time in my unit, and it was taken care of the next time pest control came out. The trash service can be a pro or con based upon what building you re in. In my case I stayed far enough away from the trash compactor to appreciate the service. CONS: Typical apartment complex woes. Sometimes you can hear your neighbors, and the people outside. In my case it was a very rare occurrence. Sometimes the gate is malfunction, and due for a repair but this has been my experience with many gated apartment complexes. This is an apartment complex that shares water throughout the buildings. There isn t a rent drop box that s accessible from outside of the building, this wasn t a problem for me because I have a flexible work schedule but if you have to work during the office hours you may have trouble paying your rent. All in all I would definitely recommend staying here, and I wouldn t have left if I wasn t leaving the state. 5/5 for me!
By: Ballyn Miller     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 2/28/2017

Love this apartment! Nice and clean with fast service

Love this apartment! Nice and clean with fast service for maintenance needs. Office staffs are polite and very friendly. Sunny is very helpful and nice. Very good for our korean community who can translate our needs.
By: Thila Kang     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 2/28/2017

I love Estates at Crossroads especially Sunny Kang

I love Estates at Crossroads especially Sunny Kang. She was well informed about the property and her exceeded customer service made me wanted to move in right away. However my lease isn t up til June. I ll definitely be back to lease with her close to my move in date.
By: Helen Kim     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 11/21/2016

Well Maintained, Peaceful, and Safe Community

The property is well maintained with new paint and manicured landscaping. There is no loitering going on in the community, so the property is peaceful and safe.
By: Nilay Dave     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 11/2/2016

Had zero problem while living here for seven years

It peaceful and every body living in this complex are friendly.
By: Patrick Ring     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 10/26/2016

Great place to live

I have been very satisfied having estates as my first apartment. I enjoy the community. It's very clean and nicely maintained. It's in close proximity to every shopping center and restaurant you can think of. I love the leasing office staff. They're all very nice and genuine.
By: Lashanita Maxey     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 10/23/2016

In my opinion

For 200 more a month I can rent an apartment closer to Atlanta that provides cover secure parking and brand new apartment interior. The grounds and facilities here are very nice, but my apartment fixtures, appliances, bathroom hasn't been update probably for the last 15 years. You can hear your neighbors very clearly. If these things are not important to you, then it's a great complex for you.
By: Deborah Price     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 10/16/2016

Grounds

Cigarette butts everywhere around building 4, from breezeway to entry and parking lot, needs to be addressed and cleaned up.
By: Rhonda Deaton     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 9/30/2016

middle of changing

It seems like changing of living conditions... hard to tell but I just feel that way...
By: Hwan Yoo     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 7/4/2016

Good

I like it
By: Mercedes Valladares     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 7/2/2016

I have enjoy to living the apartment

It is a nice place to make home.
By: Po Kim     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 7/1/2016

i love living here

i have lived here since 2013 and seen several transitions and ownership change, it is a great community, respectful neighbors and caring management staff. maintainance of routine wear and tear can be better, but overall a very happy place to live.
By: Yvonne Osawe     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 6/1/2016

Quite Possibly the Best in the Area

Ever since I moved to Georgia about 5 years ago, I've had to end up moving every time after my year lease was up. Whether this was due to poor management, disruptive neighbors, or awful maintenance staff, every year it happened like clockwork. Since moving in to the Estates at Crossroads a few months ago, I have yet to find anything I don't like about the property. The residents are respectful and friendly, the staff is helpful to a fault, and the amenities are a joy to behold. While parking spots can fill up fast, that's a small price to pay for what I can easily say is one of the best if not the best apartment community in the area.
By: Ian Murray     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Posted On: 5/13/2016

Love Living at Estates

The community is always very clean. The staff has always been very helpful and courteous. Maintenance staff is very responsive to requests. The property is in a great location and close to parks, shopping and dining. I absolutely love it
By: Paula Flowers     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your positive feedback! We hope you call us home for years to come!

Overall Rating

4.5 out of 5 stars

Ratings By Category

Parking
4.5 out of 5 stars
Amenities
4.5 out of 5 stars
Maintenance
4.5 out of 5 stars
Staff
4.5 out of 5 stars
Value
4.5 out of 5 stars
Location
4.5 out of 5 stars
Noise
4.5 out of 5 stars